All orders from our website are via US Postal Service, from Oregon, U.S.A. We make every effort to ship your order within one business day.
Shipping rates and average delivery times are:
• United States: $7.50 USD, 3-4 business days
• Canada: $21.50 USD, 10-14 business days
• All other International: $21.50 USD, 12-16 business days
We are unable to offer expedited shipping. If you need expedited shipping of our products, please visit our Dealers & Distributors page for options. We cannot take responsibility for any delays during shipping, including delays in customs or incorrect shipping information.
Neal (verified owner) –
Beautifully machined axles and roller. They come with detailed instructions on finding what axle will work with your bike, as some thread pitches are very close and damage can be caused if the wrong one is used. Fast, prompt service and very friendly and helpful staff.
JUN HO BAEK (verified owner) –
The thread was damaged during delivery because of your poor packing… I can’t believe you let a bunch of metal roll around in a plastic plastic plastic bag. They bumped into each other in the wrappers, damaged threads, and they couldn’t fit on my bike.
I’m very angry and don’t want to encourage others to buy this.
Katy –
We’re very sorry to hear this, and this is the first time we have heard of this issue. Can you please send us an email to info[at]robertaxleproject.com and we can try to help you out.