Warranty & Returns

Returns

For all items purchased through our web store we offer a 60 day return policy. If upon receipt of our product you find the product does not fit your bike or satisfy your needs, you are welcome to return it for a full refund. Please email us for an Return Authorization number prior to any returns. Items returned 60 days after purchase are subject to a 15% restocking fee.

Lifetime  Warranty

Robert Axle Project warrants each product it manufactures to be free from defect in material and workmanship for the purpose it was intended to the original purchaser for the lifetime of ownership. Your original dated sales or delivery receipt showing the date of purchase is your proof of purchase.

Robert Axle Project shall not be liable for damage or delays caused by defective material or workmanship; it is limited to the repair or replacement, at its factory, of any defective article or part thereof, which may be returned to the factory; transportation charges prepaid, by the original purchaser.

Robert Axle Project shall be the sole judge of the existence of any defect in the article so returned. No claim for charges incurred in the removal, disassembly, or reinstallation of such article will be allowed.

The Lifetime Warranty does not cover claims from misuse, neglect, failure to follow the instructions, improper installation, improper maintenance and use, abuse alteration, involvement in an accident and normal wear and tear. The warranty does not cover any article that has been altered outside of the Robert Axle Project or the performance of any accessory or equipment on or in which any article of the company’s manufacturer is used.

Robert Axle Project shall, in no event, be liable for consequential damage or contingent liability arising out of any total or partial failure to any article manufactured by, if, or of any accessory or equipment on or in which it used. Failure of a user to give notice of claim as to defect claimed under the provisions of this warranty within sixty (60) days of the appearance of such claim shall constitute a waiver by customer of all claims with respect to such goods and equipment. No expressed, implied, or statutory warranty other than that herein set forth is made or authorized to be made by the company.

All inquiries should be directed to [email protected]

The Robert Axle Project

All axles are proudly made in
Bend, Oregon

[email protected]

About Robert Axle Project

We like to say that we are the Thru Axle Authority. Not like police style authority, but more like, we know our stuff when it comes to thru axles. That’s why, when you’re shopping for a thru axle, if you use our Axle Fitment Finder we guarantee the result, 100%. If for any reason you use our Axle Fitment Finder and it takes you to the incorrect product for your bike, we’ll exchange it for the right axle at no cost.

Follow Us!

Top

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close