Contact The Robert Axle Project
Hello!
We’re here to help, but we need your help first.
- The fastest, most accurate way to figure out what axle you need is to use the Axle Finder found on most pages.
- If you use the Axle Finder and your bike is “NOT LISTED”, we have a helpful tool with easy to follow directions on our What Axle Do I Need Page.
While we’d love to hear your soothing voice, please do not ask us to call you on the phone for customer service questions. It’s not that we don’t want to talk to you! We have good reasons for using email for customer service inquiries:
- We often need to receive or send photos to clarify questions and this can only be done over email.
- We often need to send links to customers and this can only be done over email.
- We often use customer service inquiries to reference over and over again. If further questions arise about your product, we can easily find this in an email. Also, having an email record of new fitments or issues that arise with certain bikes helps us continuously improve our products!
You may also find good information on the following pages:
- Have a question about a return? Visit our Warranty & Returns Page.
- Want information about shipping? Visit our Shipping Page.
- For additional information, check out our FAQs Page.
We make every effort to address everyone in a timely manner. Thank you!
Thanks
I recently purchased the kid trailer axle for my fat bike and burley bee trailer. I downloaded the axle finder which was a great help in finding the right size axle. Received my order within two days of purchase and had it on my bike in just a couple of minutes. This is a great product and I am very happy with my purchase. Thank you so much!!!!
Matt
Hi guys,
Just wanted to say how impressed I was. It arrived within a week and I live in Switzerland, and the quality is great! I can’t wait to take my daughter out in the trailer now.
Cheers,
Nathan
Thank you!
Just installed the new axle on my Co-Op 1.2 and it fits perfectly! After three trips to REI and two orders for the “right part” that did not work, you guys took care of me and figured out the solution to my Burley Flatbed Cargo Woes!
Looking forward to my next adventure!
Jeffrey 🙂
Danke für die superschnelle Lieferung
Besten Service👍👍👍 was ich bisher erlebt habe herzlichen Dank und bleibt alle gesund liebe Grüße aus Deutschland Klaus 😊
Worth every penny! I just received and installed Robert axles on a third bike of mine. For all 3 bikes, the Axle Finder dished our perfect specs for perfect fitting axles! I’m a “rough” rider so I find the quick release thru-axles wiggle loose after just 1-2 rides. I’ve never had the same issue using Robert axles torqued to spec! So long as The Robert Axle project is in business and I can still ride a bike, I’ll buy Robert axles.
Bikes with front and rear Robert axles:
Trek Checkpoint SL 5
Commencal Meta 4.2
Kona Big Honzo CR
Do you offer local pick up?
Yes, we do. You can put that in your order notes when you order. Or also just email us at info[at]robertaxleproject.com.